Should a Chatbot Disclose Itself? Implications for an Online Conversational Retailer
Roberta De Cicco, Susana Costa e Silva, Riccardo Palumbo
Topics & Concepts
ChatbotIdentity (music)AmbivalencePsychologyInternet privacySocial identity theorySocial psychologySelf-disclosuresortPerceptionAdvertisingComputer scienceBusinessWorld Wide WebSocial groupNeuroscienceInformation retrievalPhysicsAcousticsAI in Service InteractionsDigital Marketing and Social MediaMisinformation and Its Impacts