Exploring the impact of chatbots on consumer sentiment and expectations in retail
An Tran‐Duy, Jason Pallant, Lester W. Johnson
Topics & Concepts
ChatbotSentiment analysisService (business)BusinessCustomer serviceCustomer careMarketingConsumer behaviourService providerComputer scienceWorld Wide WebArtificial intelligenceAI in Service InteractionsDigital Marketing and Social MediaSentiment Analysis and Opinion Mining