Leveraging ChatGPT in public sector human resource management education
Michelle Allgood, Paul Musgrave
Abstract
The potential benefits and challenges of AI in the workplace are documented with public service facing a particular choice to leverage this tool to better communities. This article explores the use of generative artificial intelligence (AI) tools in public service education. As students prepare to enter public service, they need to gain the skills to manage the advantages and threats of AI. This article explores one attempt to prepare students for the intersection of public service and AI using a human resource management course. This article explores the use of ChatGPT, as a generative AI tool, for both instructors and students across the academic year. We explore the pedagogical strategies involved and share outcomes and lessons learned for future integration of AI in the classroom.