Trust through words: The systemize-empathize-effect of language in task-oriented conversational agents
Sabine Brunswicker, Yifan Zhang, Christopher Rashidian, Daniel W. Linna
Topics & Concepts
Task (project management)PsychologyLinguisticsCognitive psychologyComputer scienceSocial psychologyHuman–computer interactionNatural language processingEngineeringPhilosophySystems engineeringAI in Service InteractionsSocial Robot Interaction and HRISpeech and dialogue systems