Designing for trust: a set of design principles to increase trust in chatbot
Yunsan Guo, Jian Wang, Runfan Wu, Zeyu Li, Lingyun Sun
Topics & Concepts
ChatbotComputer scienceTrustworthinessSet (abstract data type)Semantics (computer science)World Wide WebHuman–computer interactionInternet privacyKnowledge managementProgramming languageAI in Service InteractionsUser Authentication and Security SystemsEthics and Social Impacts of AI