AI-chatbots on the services frontline addressing the challenges and opportunities of agency
Terrence Chong, Ting Yu, Debbie Keeling, Ko de Ruyter
Topics & Concepts
ChatbotAgency (philosophy)DilemmaInteractivityKnowledge managementService (business)BusinessService providerPublic relationsMarketingComputer scienceWorld Wide WebSociologyPolitical scienceSocial scienceEpistemologyPhilosophyAI in Service InteractionsSocial Robot Interaction and HRIDeath Anxiety and Social Exclusion