“Servant” versus “Partner”: Investigating the effect of service robot personas on customer misbehavior
Shaohui Lei, Lishan Xie
Topics & Concepts
PersonaService (business)BusinessServantPsychologyMarketingCustomer satisfactionSocial psychologyApplied psychologyComputer scienceHuman–computer interactionProgramming languageAI in Service InteractionsSocial Robot Interaction and HRIPersona Design and Applications