Enhancing Customer Service with ChatGPT Transforming the Way Businesses Interact with Customers
Akbar Lakhani
Abstract
Enhancing Customer Service with ChatGPT Transforming the Way Businesses Interact with Customers
Topics & Concepts
BusinessMarketingService (business)Process managementCustomer serviceCustomer advocacyKnowledge managementIndustrial organizationService qualityComputer scienceAI in Service InteractionsIoT and Edge/Fog ComputingCustomer churn and segmentation