Who gets the blame for service failures? Attribution of responsibility toward robot versus human service providers and service firms
Xuying Leo, Young Eun Huh
Topics & Concepts
Service (business)BlameRobotAttributionService providerService designBusinessService robotTertiary sector of the economyComputer sciencePsychologyMarketingArtificial intelligenceSocial psychologyPsychology of Moral and Emotional JudgmentAI in Service InteractionsPsychology of Social Influence