The Impact of AI on Organizational Employees: A Literature Review
Qiwei Wang
Abstract
The quick advancement of artificial intelligence technologies represents a backdrop that cannot be disregarded in contemporary organizational management practice and research. Based on the field of human resource management, the study reviews and summarizes the impact of AI on the subject of human resource decision-making—employees—from the viewpoint of organizational management. This study takes two important research directions of AI and organizational management research at the individual level, and summarizes the research on employees' adoption of AI technology and the impact of AI on them individually in organizations. The adoption of AI technology by employees is influenced by technological, organizational and personal factors. AI technology shows the advantage of augmentation effect on employees on the one hand, and the phenomenon of automation, i.e. substitution effect on the other. Organizations should place a high value on the new changes that AI has made to the workplaces, attach importance to employees' attitudes, psychological and behavioral responses to new intelligent technologies. Utilize AI technologies to support decisions and promote the development of the new model of "AI+HRM".