Litcius/Paper detail

Why do we prefer humans to artificial intelligence in telemarketing? A mind perception explanation

Sixian Li, Alessandro M. Peluso, Jinyun Duan

2022Journal of Retailing and Consumer Services86 citationsDOI

Topics & Concepts

EmpathyPsychologyPerceptionDuration (music)Social psychologyCognitive psychologyArtNeuroscienceLiteratureAI in Service InteractionsPsychology of Moral and Emotional JudgmentDeath Anxiety and Social Exclusion
Why do we prefer humans to artificial intelligence in telemarketing? A mind perception explanation | Litcius