Expert or partner: The matching effect of AI chatbot roles in different service contexts
Yimin Zhu, Jiaming Liang, Yujie Zhao
Topics & Concepts
ChatbotMatching (statistics)Service (business)Computer scienceKnowledge managementArtificial intelligenceWorld Wide WebBusinessMarketingMathematicsStatisticsAI in Service InteractionsSocial Robot Interaction and HRISentiment Analysis and Opinion Mining