Critical Dimensions of Blockchain Technology Implementation in the Healthcare Industry: An Integrated Systems Management Approach
Satyabrata Aich, Sushanta Tripathy, Moon-Il Joo, Hee‐Cheol Kim
Abstract
In the digital era, almost every system is connected to a digital platform to enhance efficiency. Although life is thus improved, security issues remain important, especially in the healthcare sector. The privacy and security of healthcare records is paramount; data leakage is socially unacceptable. Therefore, technology that protects data but does not compromise efficiency is essential. Blockchain technology has gained increasing attention as it ensures transparency, trust, privacy, and security. However, the critical factors affecting efficiency require further study. Here, we define the critical factors that affect blockchain implementation in the healthcare industry. We extracted such factors from the literature and from experts, then used interpretive structural modeling to define the interrelationships among these factors and classify them according to driving and dependence forces. This identified key drivers of the desired objectives. Regulatory clarity and governance (F2), immature technology (F3), high investment cost (F6), blockchain developers (F9), and trust among stakeholders (F12) are key factors to consider when seeking to implement blockchain technology in healthcare. Our analysis will allow managers to understand the requirements for successful implementation.