Customer-robot interactions: Understanding customer experience with service robots
Dan Huang, Qiurong Chen, Jia-Hui Huang, Shaojun Kong, Zhiyong Li
Topics & Concepts
Uncanny valleyChatbotInteractivityTourismService (business)PsychologyCustomer intelligenceMarketingHospitalityKnowledge managementCustomer advocacyComputer scienceRobotService qualityBusinessMultimediaArtificial intelligenceLawPolitical scienceAI in Service InteractionsSocial Robot Interaction and HRIDigital Marketing and Social Media