Automated System for Accounting of Customers and Orders
Ksenia Degtyarevaa, В С Тынченко, В С Тынченко, В С Тынченко, Tatyana Panfilova, Svetlana Kukartseva
Abstract
This study presents the operating model of a computer repair centre, a specialised enterprise dedicated to the refurbishment of devices from various manufacturers. The centre offers a wide range of services, including both warranty and post-warranty repairs and troubleshooting assistance. Customers are responsible for bringing their computers to the service centre, where an acceptance certificate is drawn up indicating the nature of the fault, model, serial number and date of receipt of the device. Both parties - the client and the service provider - sign this document. If the computer is under warranty, a warranty card must be provided. The repair process starts with diagnostics to identify faults, after which the necessary work and components to be replaced, as well as the associated costs, are discussed with the client. The customer has the right to refuse any part of the proposed repair. Repairs are carried out by highly trained technicians only after obtaining the customer's consent. Upon completion of the work, the customer is notified that the repair is complete and a date is set for picking up the unit. Upon collection of the device, the customer pays for the agreed work supported by warranty support for the serviced product.