Personalization in Public Transport Passenger Information Systems: A Systematic Review and Framework
Marloes Vredenborg, Anouk van Kasteren, Judith Masthoff
Abstract
In recent years, efforts to promote public transport usage have emphasized the integration of personalization into passenger information systems. Whilst numerous studies have explored this topic, a comprehensive overview of the state-of-the-art remains absent. To address this gap, we systematically reviewed 91 research articles published between 2000 and October 2024. Based on our review, we introduce a comprehensive framework that organizes the field along three key dimensions: personalization objects, attributes, and evaluation. Furthermore, we provide valuable insights for researchers and practitioners engaged in the study, design, and development of personalized passenger information systems and identify research opportunities to guide future advancements in the field.