Exploring the future of design tooling: The role of artificial intelligence in tools for user experience professionals
Tiffany Knearem, Mohammed Khwaja, Yuling Gao, Frank Bentley, Clara E Kliman-Silver
Abstract
Recently, artificial intelligence (AI) has been introduced into a variety of consumer applications for creative work. Although AI-driven features in design tooling are nascent, there is growing interest in utilizing AI to support user experience (UX) workflows. In this case study, we surveyed industry UX professionals to understand how they perceive AI-driven assists in their tools, their concerns about accepting AI in design tools and which design-related workflows could be promising for future research. Our results suggest that UX professionals are overall positive about AI-driven features in design tools; looking to AI as a creative partner to iterate with and as an assistant with mundane tasks. We offer practical directions for the future of AI in UX tooling, but caution against developing tools that do not sufficiently address UX professionals’ concerns around bias and trust.