Mattering: How Organizations, Patients, and Peers Can Affect Nurse Burnout and Engagement
Julie Haizlip, Courtney L. McCluney, Morela Hernandez, Beth Quatrara, Valentina Brashers
Abstract
OBJECTIVE: The aim of this study was to explore professional mattering in a broad cohort of nurses. BACKGROUND: Mattering is a construct from social psychology that describes the feeling that one makes a difference in the lives of others and has significance in one's community. METHODS: A cross-sectional survey assessing mattering, meaning, social support, burnout, and engagement was administered to nurses and nurse practitioners working in various specialties in the United States. RESULTS: Higher levels of mattering at work were associated with lower burnout and higher engagement. Mattering was correlated with perceived social support from one's organization, supervisor, peers, and subordinates. Open-ended responses describing experiences of mattering at work included demonstrating professional competence, positive interactions with patients and interprofessional peers, and receiving recognition from one's organization. CONCLUSIONS: A perception of mattering at work is associated with lower levels of burnout. Our data suggest that affirming interactions with other healthcare team members promote a sense of mattering.