Digital doppelgänger: navigating consumer brand engagement in the metaverse
Jashim Khan, Tao Meng, Ansar Abbass
Abstract
Purpose Brands are seizing their latitude in the metaverse – this study conceptualizes a digital doppelgänger as the sense of embodiment of the physical person and unpacks their effect on consumer brand engagement by examining the mediating role of digital doppelgänger’s brand interactions. Design/methodology/approach Data was collected through an online self-administered questionnaire employing criterion-based judgment sampling, resulting in 475 qualified responses. The data was validated through a two-step SEM (structural equation modeling) application of Hayes’s Process in the SmartPLS4 package. The IMPA analysis technique identified the most important and influential factor driving brand performance in the metaverse. Findings The study reveals that digital doppelgänger’s brand interactions mediate the relationship between the digital doppelgänger (embodiment of the person) and consumer brand engagement. Brand interaction manifests enjoyment, relaxation and reputation felt by the physical person. The result indicates that digital doppelgänger’s brand interaction drives brand performance in the metaverse. Originality/value Our study is an original attempt to conceptualize a digital doppelgänger as the sense of embodiment of the physical person and their brand interactions in the metaverse influence consumer brand engagement to produce enjoyment, relaxation and reputation – this is a novel contribution to interactive marketing literature.