Task-oriented vs. social-oriented: chatbot communication styles in electronic commerce service recovery
Siran Wang, Qiang Yan, Lingli Wang
Topics & Concepts
ChatbotService (business)Task (project management)Service recoveryComputer scienceService designService providerWorld Wide WebBusinessMarketingService qualityEngineeringSystems engineeringAI in Service InteractionsTechnology Adoption and User BehaviourService and Product Innovation