Influencing customer compensation expectations in service failures: Comparing the roles of service robots and human employees
Jinzhu Song, Chenming Wen, Youlin Huang
Topics & Concepts
BusinessService (business)MarketingCompensation (psychology)Hospitality industryService recoveryCustomer serviceService qualityTourismProcess managementPsychologyLawPolitical sciencePsychoanalysisAI in Service InteractionsSocial Robot Interaction and HRIService and Product Innovation