Can service robots recover themselves? The effect of service recovery agents and robot service failure types on customer response
Yun Liu, Xingyuan Wang
Topics & Concepts
Service (business)Service recoveryBusinessRobotService robotComputer scienceProcess managementMarketingOperations managementService qualityEngineeringArtificial intelligenceAI in Service InteractionsService and Product InnovationSocial Robot Interaction and HRI