Chapter 10 Artificial Intelligence in HR: Employee Engagement Using Chatbots
Sailaja Nimmagadda, Ravi Kishan Surapaneni, Rajasekjara Mouly Potluri
Abstract
In the augmented reality epoch, employee engagement (EE) under human resource management (HRM) has become a vital frontier intended to teach a better quality of work life instilled in a responsive and responsible workplace environment, improve business operations, enhance performance and productivity with competitive, sustainable, organizational and financial outcomes for any business organizations. Ahead of the conventional way of engaging employees, HRM needs to progress with a new trend of digital transformation, such as artificial intelligence (AI) using Chatbots in employee engagement, as the millennial workforce expects every pace of their life to be interspersed with the digital mesh effortlessly, which is imperative for the success of an individual as well as corporate companies. The primary objective of this chapter is to explain how employees engage using Chatbots in organizations and highlight how virtual technology has reconfigured human resource organizations. The book chapter presents how virtual technology transformation guides organizational effectiveness extensively by engaging in different tasks and responsibilities like the engagement of employees, talent approach execution, succession-making plans, tracking operations, transactional case monitoring, recruitment procedure, robotics automation, Chatbots (AI), staff planning, analytics, worker banding control, rewards, and engagement by the HR functional area. Along with the same, HR departments of many professionally managed companies also comprehensively stressed the significance of Chatbots in maintaining industrial relations, particularly the working class members and their families, also considered for many beneficial transactions. These HR techniques would shape many organizations to achieve excellence in enhancing all kinds of efficiencies by applying digital technologies. The digital transformation tools and practices in the areas of AI help and support in providing and managing the exchange of information between the company and stakeholders in general. Chatbots offer many benefits to employees related to identifying the right talented leaders, proffer required training, recruitment and selection process, performance evaluations in a candid approach, and finally, help to increase the careers of all classes and grades of employees, which in turn competently leads to enhance all kinds of dexterities of the workforce.