Emotional support from a digital assistant in technology-mediated services: Effects on customer satisfaction and behavioral persistence
Katja Gelbrich, Julia Hagel, Chiara Orsingher
Topics & Concepts
Persistence (discontinuity)MediationCustomer satisfactionPsychologyTask (project management)Applied psychologyBusinessMarketingEngineeringGeotechnical engineeringPolitical scienceLawSystems engineeringAI in Service InteractionsConsumer Retail Behavior StudiesDigital Marketing and Social Media