Community‐Based Organizations as Trusted Messengers in Health
Michelle M. Chau, Naheed Ahmed, Shaaranya Pillai, Rebecca Telzak, Marilyn Fraser, Nadia Islam
Abstract
Trust is a key component in delivering quality and respectful care within health care systems. However, a growing lack of confidence in health care, particularly among specific subgroups of the population in the United States, could further widen health disparities. In this essay, we explore one approach to building trust and reaching diverse communities to promote health: engaging community-based organizations (CBOs) as trusted community messengers. We present case studies of partnerships in health promotion, community education, and outreach that showcase how CBOs' programs build and leverage trust in health care systems through their workforce, services, and engagement with the community.