Effects of third-party observer empathy when viewing interactions between robots and customers: The moderating role of robot eeriness
Xiaojing Sheng, Ross Murray, Seth Ketron, Reto Felix
Topics & Concepts
EmpathyService robotRobotCustomer satisfactionBusinessContext (archaeology)Computer scienceMarketingPerceptionPsychologyService (business)Applied psychologyHuman–computer interactionArtificial intelligenceSocial psychologyNeurosciencePaleontologyBiologyAI in Service InteractionsSocial Robot Interaction and HRIInnovation and Socioeconomic Development