Improving Conversations: Lessons Learnt from Manual Analysis of Chatbot Dialogues
Knut Kvale, Olav Alexander Sell, Stig Hodnebrog, Asbjørn Følstad
Topics & Concepts
ChatbotComputer scienceCustomer serviceContext (archaeology)Service (business)Bridging (networking)Customer careQualitative analysisKnowledge baseWorld Wide WebKnowledge managementData scienceQualitative researchSociologyComputer securityMarketingPaleontologyBiologySocial scienceEconomyEconomicsBusinessAI in Service InteractionsSocial Robot Interaction and HRISentiment Analysis and Opinion Mining