Proactivity or passivity? An investigation of the effect of service robots’ proactive behaviour on customer co-creation intention
Lishan Xie, Canmian Liu, Dongmei Li
Topics & Concepts
ProactivityPassivityService (business)BusinessProcess managementPsychologyReliability engineeringMarketingSocial psychologyEngineeringElectrical engineeringAI in Service InteractionsService and Product InnovationSharing Economy and Platforms