Exploring inclusion and digital literacy in Latin America as a means for social change: a systematic literature review
Enma Sofía Reeves-Huapaya, Haydeé Quispe-Berríos, Leonardo Saravia-Parra, Jaime Renee Chambilla-Baylón, Luis Ronald Rucoba-del Castillo, Judith Elena Vásquez-Dorado, Rolando Oscco-Solorzano, Mario Jaime-Andia
Abstract
Digital inclusion has become a priority to achieve a more effective integration of people in the constant transformation processes, in a world dominated by technology. This makes digital literacy a fundamental tool in the process of digital inclusion, which also leads to relevant social changes. This represents a challenge for Latin American countries, which, in many aspects, are behind in the use of technology compared to countries in more advanced regions such as North America, Europe, and Asia. The objective of this research has been to conduct an analysis based on a systematic literature review to understand the current trends of inclusion and digital literacy in Latin America, from the perspective of its importance in society. The study focused on the principles of the Prisma 2020 declaration and used ScienceDirect and SciELO as search engines on a sample of articles published between 2020 and 2025, and taking into consideration specific inclusion criteria, which led to the selection of 21 articles. The results indicated that the most studied topics were digital inclusion in older adults, corporate digital inclusion, digital inclusion in university education, digital inclusion of women, digital inclusion in rural contexts, digital inclusion in social contexts, and digital inclusion of indigenous peoples. In conclusion, it was corroborated that there is a digital divide in the region, which requires concrete public policies to minimize it, and whose influence affects the socio-economic conditions of the most vulnerable populations.