Robotic service quality – Scale development and validation
Catherine Prentice, Mai Nguyen
Topics & Concepts
Scale (ratio)Service qualityService (business)Measure (data warehouse)Quality (philosophy)Domain (mathematical analysis)Computer scienceService robotRobotProcess managementBusinessArtificial intelligenceMarketingData miningGeographyMathematicsMathematical analysisEpistemologyCartographyPhilosophyAI in Service InteractionsCustomer Service Quality and LoyaltyTechnology Adoption and User Behaviour