Consumer resistance to service robots at the hotel front desk: A mixed-methods research
Xiaohui Wang, Zhenglan Zhang, Dan Huang, Zhiyong Li
Topics & Concepts
DeskHospitalityResistance (ecology)Service (business)MarketingRobotHospitality industryBusinessFlexibility (engineering)TourismAdvertisingPublic relationsComputer scienceArtificial intelligenceManagementPolitical scienceEconomicsOperating systemEcologyBiologyLawAI in Service InteractionsDigital Marketing and Social MediaTechnology Adoption and User Behaviour