The effectiveness of AI salesperson vs. human salesperson across the buyer-seller relationship stages
Woojung Chang
Topics & Concepts
ContingencyContingency theoryKnowledge managementBusinessMarketingPersonal sellingFoundation (evidence)Conceptual frameworkComputer scienceSales managementSociologySales promotionSocial scienceLinguisticsArchaeologyPhilosophyHistoryAI in Service InteractionsCyberloafing and Workplace BehaviorCustomer Service Quality and Loyalty