The formation of passenger loyalty: Differences between ride-hailing and traditional taxi services
Duy Quy Nguyen-Phuoc, Phuong Thi Kim Tran, Diep Ngoc Su, Óscar Oviedo-Trespalacios, Lester W. Johnson
Topics & Concepts
LoyaltyBusinessService (business)MarketingPerceptionPublic transportStructural equation modelingAdvertisingSharing economyTransport engineeringEngineeringPsychologyComputer scienceNeuroscienceMachine learningWorld Wide WebTransportation and Mobility InnovationsSharing Economy and PlatformsConsumer Retail Behavior Studies