Implementing artificial intelligence in academic and administrative processes through responsible strategic leadership in the higher education institutions
Suleman Ahmad Khairullah, Sheetal Harris, Hassan Jalil Hadi, Rida Anjum Sandhu, Naveed Ahmad, Mohammed Ali Alshara
Abstract
Artificial Intelligence (AI) has enormous potential to make a transformative impact in multiple fields. It has made significant strides in Higher Education by reshaping traditional administrative processes, learning, leadership, and teaching. This review explores the substantial impact of integrating AI in Higher Education Institutions (HEIs), from improving education delivery to enhancing student outcomes and streamlining administrative processes and strategic leadership. By catering to the diverse learning needs of students with the help of tools that directly affect academics, monitor student engagement and performance, and provide data-driven interventions, AI offers what the HEIs have long been waiting for to revolutionize the overall Higher Education landscape. This review also highlights that with AI's ability to streamline administrative tasks by enhancing admissions and enrolment processes, academic records management system, and financial aid and scholarships processes, AI not only facilitates improving the overall processes but also makes staff and faculty members focus less on mundane and monotonous tasks, hence concentrating more on the responsibilities and strategic initiatives that require focused attention. We identified that the key to unlocking the significant potential of AI is responsible strategic leadership. Strategic leadership requires aligning AI integration goals with the strategic mission of HEIs, fostering an environment ready to embrace innovation and ensuring that the required accountability and governance frameworks are in place for AI integration and usage. It is also the role of leadership to consider ethical considerations, collaborations with the relevant stakeholders, concerns about job displacement, and potential biases, ensuring that AI is used to its full potential for the benefit of faculty, staff, students, and society. We conclude the paper with AI-driven future implications, i.e., emerging technologies, continuous enhancement and AI-based enhanced research accomplishments.