AI is better when I'm sure: The influence of certainty of needs on consumers' acceptance of AI chatbots
Yimin Zhu, Jiemin Zhang, Jifei Wu, Yingyue Liu
Topics & Concepts
CertaintyChatbotProduct (mathematics)Affect (linguistics)PsychologyMarketingComputer scienceBusinessArtificial intelligenceMathematicsGeometryCommunicationAI in Service InteractionsEthics and Social Impacts of AIDigital Marketing and Social Media