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Helpful or harmful? A curvilinear perspective on AI agent anthropomorphism in service failure tolerance

Ruoran Liu, Jin-Xing Hao, Yu Yan, Wei Shan

2025Journal of Retailing and Consumer Services18 citationsDOI

Topics & Concepts

Perspective (graphical)Curvilinear coordinatesService (business)BusinessPsychologyHistoryComputer scienceMarketingArtificial intelligenceMathematicsGeometryAI in Service InteractionsSentiment Analysis and Opinion MiningSocial Robot Interaction and HRI
Helpful or harmful? A curvilinear perspective on AI agent anthropomorphism in service failure tolerance | Litcius