Customer service chatbots: Anthropomorphism and adoption
Ben Sheehan, Hyun Seung Jin, Udo Gottlieb
Topics & Concepts
ChatbotContext (archaeology)Customer serviceService (business)PerceptionPsychologyComputer scienceSocial psychologyInternet privacyMarketingBusinessWorld Wide WebBiologyNeurosciencePaleontologyAI in Service InteractionsSocial Robot Interaction and HRIPsychology of Social Influence