Litcius/Paper detail

Curb your enthusiasm: Examining the customer experience with Alexa and its marketing outcomes

Guilherme Gouvea de Oliveira, Fabiane Letícia Lizarelli, Jorge Teixeira, Glauco Henrique de Sousa Mendes

2022Journal of Retailing and Consumer Services32 citationsDOI

Topics & Concepts

EnthusiasmConstruct (python library)Order (exchange)Structural equation modelingConceptual modelSample (material)Customer satisfactionPsychologyCustomer experienceEmpirical researchMarketingComputer scienceBusinessSocial psychologyDatabaseEpistemologyChemistryProgramming languageChromatographyPhilosophyFinanceMachine learningAI in Service InteractionsDigital Marketing and Social MediaTechnology Adoption and User Behaviour