Knowledge-Grounded Chatbot Based on Dual Wasserstein Generative Adversarial Networks with Effective Attention Mechanisms
Sihyung Kim, Oh‐Woog Kwon, Harksoo Kim
Abstract
A conversation is based on internal knowledge that the participants already know or external knowledge that they have gained during the conversation. A chatbot that communicates with humans by using its internal and external knowledge is called a knowledge-grounded chatbot. Although previous studies on knowledge-grounded chatbots have achieved reasonable performance, they may still generate unsuitable responses that are not associated with the given knowledge. To address this problem, we propose a knowledge-grounded chatbot model that effectively reflects the dialogue context and given knowledge by using well-designed attention mechanisms. The proposed model uses three kinds of attention: Query-context attention, query-knowledge attention, and context-knowledge attention. In our experiments with the Wizard-of-Wikipedia dataset, the proposed model showed better performances than the state-of-the-art model in a variety of measures.