AI/ML Based new smart customer feedback system for hospitality Industry
Ramnarayan, Kapil Joshi, Jagdeep Reshi, Minakshi Memoria, Ashulekha Gupta, Neha Rastogi
Abstract
Since the last many years customer satisfaction play a significant role to improve the hospitality industry. In this article we introduce a proposed technology based practical and theoretical framework for customer feedback management system to improve the hospitality services and to enhance the customer business era. Technology such as Artificial intelligence and machine learning has important role to develop scalable smart feedback system. AI solution support the responding process for online customer reviews and assist the using automatically collected data. Sometime this is difficult to interpret the collected data form the customer, so we apply machine learning to fetch the corresponding data. Our solution contributes the existing customer feedback application to provide the smart feedback system to improve smart and open platform the customer and hospitality industry.