Technological Advancement and Mechanization of the Hotel Industry
Amanjeet Bhalla, Parambir Singh, Amrik Singh
Abstract
In this era of technological advancement, when everyone is utilizing technology in some manner, especially when the pandemic hit the world, everyone has now accepted technology in their vicinity. This chapter broadly classifies the robots into two different groups (i.e., industrial robots and service robots). The hospitality industry, being the focus of this chapter, is primarily known for its services to guests; thus, service robots remain the focus of this chapter as they are related to rendering services to people. This chapter tries to make the readers understand the basic metrics that are essential for developing a robot for the sole purpose of providing services to people.
Topics & Concepts
RobotHospitalityService (business)Tertiary sector of the economyHospitality industryEngineeringBusinessFocus (optics)Engineering managementMarketingComputer scienceTourismArtificial intelligencePolitical scienceLawOpticsPhysicsAI in Service InteractionsSocial Robot Interaction and HRIDigital Marketing and Social Media