Theoretical and Methodological Fundamentals of the Modern Paradigm of Quality Management in the Field of Tourism
Vadym Viktorovych Bayev, Ivan Stepanovych BAKHOV, Tetiana Mirzodaieva, O.G. Rozmetova, Nataliya BORETSKAYA
Abstract
Modern effective management in the tourism industry involves the introduction of a quality management system as a means of achieving competitiveness, gaining confidence in products/services from consumers. A quality management system (QMS) is a set of interrelated or interdependent elements that provides an opportunity to set policies, objectives, and guide and control the activities of a tourism organization to improve the quality of services provided. This system consists of organizational structure, techniques, processes and resources required for overall quality management.
Topics & Concepts
InterdependenceQuality (philosophy)Quality management systemTourismBusinessQuality managementProcess managementField (mathematics)Control (management)Set (abstract data type)Quality policyKnowledge managementMarketingRisk analysis (engineering)Management scienceComputer scienceEngineeringService (business)Pure mathematicsArtificial intelligenceMathematicsPhilosophyLawPolitical scienceEpistemologyProgramming languageDiverse Scientific Research in UkraineEconomic and Business Development StrategiesRegional Economic Development and Innovation