Clinical Decision Support Stewardship: Best Practices and Techniques to Monitor and Improve Interruptive Alerts
Juan D. Chaparro, Jonathan Beus, Adam Dziorny, Philip Hagedorn, Sean Hernandez, Swaminathan Kandaswamy, Eric S. Kirkendall, Allison B. McCoy, Naveen Muthu, Evan Orenstein
Abstract
Interruptive clinical decision support systems, both within and outside of electronic health records, are a resource that should be used sparingly and monitored closely. Excessive use of interruptive alerting can quickly lead to alert fatigue and decreased effectiveness and ignoring of alerts. In this review, we discuss the evidence for effective alert stewardship as well as practices and methods we have found useful to assess interruptive alert burden, reduce excessive firings, optimize alert effectiveness, and establish quality governance at our institutions. We also discuss the importance of a holistic view of the alerting ecosystem beyond the electronic health record.