Push or Pull? Understanding switching intentions from human services to GAI agents through the PPM framework
Chunni Song, Shuhua Zhou
Topics & Concepts
Perspective (graphical)PsychologyStructural equation modelingInefficiencyKnowledge managementGenerative grammarSocial psychologyEmpathyGenerative modelUsabilitySocial influenceSurvey data collectionKnowledge transferBusinessSocial relationAI in Service InteractionsArtificial Intelligence in Healthcare and EducationTechnology Adoption and User Behaviour