Service robots vs. human staff: The effect of service agents and service exclusion on unethical consumer behavior
Yun Liu, Xingyuan Wang, Yingying Du, Shuyang Wang
Topics & Concepts
Service (business)HospitalityBusinessInclusion (mineral)Hospitality industryService guaranteeMarketingService delivery frameworkService designTourismPsychologySocial psychologyPolitical scienceLawPsychology of Moral and Emotional JudgmentAI in Service InteractionsDeath Anxiety and Social Exclusion