The role of advanced AI in improving chatbot-driven consumer experiences
Sanchita Bansal, Priya Nangia, Nisha Chanaliya, Park Thaichon
Topics & Concepts
Knowledge managementFunction (biology)Field (mathematics)Consumer behaviourConceptual modelConceptual frameworkThematic analysisCognitionCustomer experiencePsychologyComputer scienceDigital transformationMarketingHuman intelligenceCustomer relationship managementCustomer intelligenceEmotional intelligenceChatbotManagement scienceVoice of the customerDevelopment theoryBusinessProcess managementData scienceBusiness modelCustomer satisfactionSocio-cognitiveCustomer advocacyAI in Service InteractionsRobotic Process Automation ApplicationsOrganizational and Employee Performance