Investigating innovation capability and organizational performance in service firms
Jamil Al‐kalouti, Prof Vikas Kumar, Niraj Kumar, Jose Arturo Garza‐Reyes, Arvind Upadhyay, Jeremy Zwiegelaar
Abstract
Abstract In the service firm, innovation capability influences both financial and nonfinancial performance. It is crucial for businesses to address key challenges anticipated by the changes in socioeconomic and environmental issues. Innovation capability is largely seen as a vital source for generating sustainable competitive advantage. This article investigates the determinants of innovation capability and their relationship with organizational performance in the Jordanian banking sector.
Topics & Concepts
BusinessCompetitive advantageIndustrial organizationService innovationService (business)Key (lock)MarketingTertiary sector of the economyKnowledge managementProcess managementComputer scienceComputer securityOrganizational and Employee PerformanceOrganizational Leadership and Management StrategiesGlobal and Cross-Cultural Management