Riding on uncertainty: Leveraging human agents and service robots during service delivery
Janelle Chan, Irene Cheng Chu Chan, Lai Wah Lam, Rob Law
Topics & Concepts
Service delivery frameworkService (business)BusinessRobotComputer scienceService robotMarketingArtificial intelligenceAI in Service InteractionsSocial Robot Interaction and HRIBlood donation and transfusion practices