Consumer reactions to chatbot versus human service: An investigation in the role of outcome valence and perceived empathy
Dmitri G. Markovitch, Rusty A. Stough, Dongling Huang
Topics & Concepts
EmpathyValence (chemistry)Outcome (game theory)ChatbotPsychologyEmotional valenceBusinessService (business)Social psychologyMarketingEconomicsCognitionWorld Wide WebComputer scienceChemistryMicroeconomicsNeuroscienceOrganic chemistryAI in Service InteractionsSocial Robot Interaction and HRICyberloafing and Workplace Behavior