Humanized care in the Intensive Care Unit: discourse of Angolan nursing professionals
Eurico Mateus Sili, Eliane Regina Pereira do Nascimento, Luciana Bihain Hagemann de Malfussi, Patrícia Madalena Vieira Hermida, Ana Izabel Jatobá de Souza, Daniele Delacanal Lazzari, Marisa da Silva Martins
Abstract
OBJECTIVES: to analyze the perception of nursing professionals in an intensive care unit in Angola about humanized care and identify resources necessary for its implementation. METHODS: a qualitative, descriptive study conducted with 15 professionals in June-October/2020 in intensive care unit in Angola. The data were collected through semi-structured interviews; analysis based on the collective subject discourse technique. RESULTS: five central ideas emerged: three related to the perception of humanized care ("From integral vision and empathy to a set of actions in all phases of care", "Humanizing is extending care to family members and companions", "Humanized care requires the establishment of a bond of trust and guarantee of individualized care"); and two on the resources necessary for this care ("Need for infrastructure - human and material resources", "Professional training and humanized care are interconnected"). FINAL CONSIDERATIONS: humanized care involves objectivity and subjectivity; it includes family members. An adequate infrastructure can provide it.